www.NeedAUsedVehicle.com PRIVACY STATEMENT/CDC/ADA/SAFEGUARD: (Updated 10/05/2022)
Welcome to www.NeedAUsedVehicle.com (“www.NeedAUsedVehicle.com,”
“we,” “us” or “our”). Our dealership takes your privacy seriously and is
committed to safeguarding your privacy both online and at our dealership. We
abide by all the CDC standard policies at www.NeedAUsedVehicle.com, as well as
ADA compliance.
ADA Compliance:
We are wanting to ensure that our website and dealership
are accessible to all our potential customers. www.NeedAUsedVehicle.com
continuously makes modifications to increase the accessibility and usability of
this website, by the main international standards organization for the
Internet. Accessibility and usability are not always possible in every area of
the website or for those visitors using assistive technologies and devices.
Please be advised that our efforts are ongoing, and we continue to improve our
designs based upon your feedback.
CDC Guidelines:
At www.NeedAUsedVehicle.com, social distancing, wearing
masks, and disinfecting all the interior vehicle surfaces for customers have
become standard. We want our customers to feel safe and secure when purchasing
their next vehicle from www.NeedAUsedVehicle.com.
Because we do gather certain types of information from
visitors to our sites and dealership, we have developed a Privacy Statement to
help you understand the terms and conditions surrounding the collection and use
of that information. This Privacy Statement discloses the types of information
we gather, how it is used and shared, and how you can gain access to and edit
any personal information that we have collected about you at any time. When we collect
personal information from visitors, www.NeedAUsedVehicle.com will make every
reasonable effort to avoid excessive or irrelevant collection of data. By
visiting Www.NeedAUsedVehicle.com website, you acknowledge that you have read
and understood the terms and conditions of this Privacy Statement. If you do
not agree to the terms and conditions of this Privacy Statement, please do not
use the Services. Your use of the Services is also governed by our Terms of
Use.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW,
WHICH REQUIRES, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, YOU TO
ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST WWW.NEEDAUSEDVEHICLE.COM ON AN
INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT
HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND
THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY.
Information Collected:
We collect the following categories of information from and
about you: Usage Information: Anytime you visit our sites, we may gather
certain information regarding the means you use to access our sites. This
information may include the type and version of your browser, your service
provider, your IP address, and any search engine you may have used to locate
the sites. We use this information to help diagnose problems with our server,
administer the sites, and compile broad statistical data. In addition, we
gather certain navigational information about where you go on our sites. This
information enables us to determine which areas of the sites are most
frequently visited and helps us to tailor the sites to the needs and interests
of our online visitors. Such information is gathered by us in the aggregate and
will not be associated with a specific individual without that individual's
consent.
Information Voluntarily Provided on the Sites: We may
collect information you voluntarily provide to us (i.e., contact information
such as name, e-mail address, etc.), such as when you enroll in one of our
courtesy e-mail reminder for vehicle-related services (“E-Mail Reminder
Services''), schedule service appointments, request information, or use any of
the other interactive portions of our sites (i.e., our used car appraisal tool,
express store, etc.). The personal information you provide to us will be shared
with www.NeedAUsedVehicle.com and may be used for their own marketing purposes.
Information Provided at Our Dealership: We may collect
information you voluntarily provide to us at our dealership, for example, if
you test drive a car, purchase a car, or bring your car in for service. Such
information may include contact information, such as your name, e-mail address,
payment information, and insurance information, as well as other information
about your car. We may collect financial information if you wish to obtain
financing for a car purchase.
Information Collected from Other Sources: To help us better
understand and respond to your needs and interests, we may in the future
receive information about you from other sources, such as third-party referral
sites. We will ask any provider of such information to represent and warrant
that the information has been gathered and maintained in accordance with all
state and federal laws. Any such information will be maintained by us in
accordance with the standards set forth in this Privacy Statement along with
other personal information you have provided.
Use of Information Collected:
We use the information we collect from you for the
following purposes:
To provide our Services.
To tailor your experience on the sites.
To improve user experiences by making our Services easier
to use and navigate.
To send you marketing communications.
To respond to your requests and inquiries.
To comply with CDC/legal and/or safety requirements.
For other legitimate business purposes.
Disclosure of personal information:
We collect and maintain the personal information of our
consumers for our use. We do not disclose consumer information to third
parties, other than as described below, and never without your consent.
Business Partners:
Our dealership may partner with select retailers and other
companies at various times to provide expanded Services, such as to offer
financing and/or certain loyalty programs. As part of such a relationship, we
may share with these companies the use of certain interactive site functions
(i.e., the E-Mail Reminder Service). Information provided by users of the
Services with such interactive functions may be available to both our
dealership and our partners.
Agents: Our dealership may use other companies and
individuals, such as dealership management system providers, customer
relationship management system providers, and marketing partners to perform
certain functions on our behalf. Examples include administering e-mail services
and running special promotions. Such parties only have access to the personal
information needed to perform these functions and may not use or store the
information for any other purpose. Subscribers or site visitors will never
receive unsolicited e-mail messages from agents working on our behalf.
Business Transfers:
If our dealership undergoes a direct or indirect
reorganization process including, but not limited to, mergers, acquisitions,
and sales of all or a particular portion of its business assets, consumer information
may be one of the business assets transferred as part of the transaction.
CDC/Compliance with Law/Safety:
Our dealership may disclose specific personal information
based on a good faith belief that such disclosure is necessary to comply with or
conform to the law or that such disclosure is necessary to protect the users of
our Services, our sites, or the public.
With Consent: Other than as set forth in this Privacy
Statement, you will be notified when any personal information about you may be
shared with third parties, and you will be given the opportunity to decline to
share that information.
Use of Cookies:
When visiting our sites, our dealership may use a browser
feature known as a “cookie.” Cookies are small files placed on your hard drive
that assist us in providing you with a customized browsing experience. Our
dealership uses cookies to provide you with the convenience of not having to
reenter information, such as user IDs and passwords, multiple times during your
visits to our sites. Cookies can also be utilized to help us provide you with
information targeted to your interests, based upon your prior browsing on our
sites. Different cookies are used to perform different functions, which we
explain below:
Some cookies are essential to enable you to move around our
sites and use their features, such as accessing secure areas of our sites.
Without these cookies, we cannot enable appropriate content based on the type
of device you are using.
Analytics. Personal information collected via cookies for
analytics purposes may include information about your browser, network, and
device; web pages you visited prior to coming to our sites; IP address; clicks;
internal links; pages visited; scrolling; and searches. We use this information
to learn about site traffic and activity. Www.NeedAUsedVehicle.com uses Google
Analytics to measure how you interact with our sites. Google also provides
instructions on opting-out of Google Analytics as well.
Targeted Advertising:
Cookies may be placed by our third-party advertising
companies. These companies may use aggregated statistics about your use of our
sites and third-party media to provide you with advertisements about goods and
services that you may be interested in. The “help” section of the toolbar on
most browsers will inform you on how to prevent your browser from accepting new
cookies, how to have the browser notify you upon the receipt of a new cookie,
or how to disable the use of cookies completely. As our sites have been
designed to take advantage of the use of cookies, should you configure your
browser to decline their use, certain features of our sites may not function
correctly, and you may be required to renter any user IDs and passwords more
frequently.
THIRD-PARTY ADVERTISING:
As stated above, www.NeedAUsedVehicle.com may use
advertisers, third party ad networks and other advertising companies to serve
advertisements on the sites. These third parties use cookies and other similar
technologies to collect or receive information from our sites and elsewhere on
the Internet and use that information to provide you with targeted ads. Note
that opting out does not mean you will no longer receive online advertising. It
does mean that the company or companies from which you opted-out will no longer
deliver ads tailored to your preferences and usage patterns.
COLLECTION AND USE OF INFORMATION FROM CHILDREN:
Our Services are not intended for children. We do not
knowingly collect personal information from children, and none of our Services
are designed to attract children. If www.NeedAUsedVehicle.com learns that a
person under the age of 13 has provided personal information to us, we will
delete such personal information as soon as possible.
ACCESSING OUR SITES FROM OUTSIDE OF THE UNITED STATES:
If you are visiting our sites from a location outside of
the U.S., your connection will be through and to servers located in the U.S.
Any information you provide during your visit will be processed and maintained
on our server and other internal systems located within the U.S. You
acknowledge that by providing your personal information to us, your personal
information (i) will be used for the uses identified above in accordance with
this Privacy Statement, and (ii) may be transferred to the U.S. as indicated
above, in accordance with applicable law.
EXTERNAL LINKS:
Our sites contain links to other websites. Our dealership
is not responsible for the privacy practices or the content of such third-party
websites. To better protect your privacy, we recommend that you review the
privacy policy of any third-party website you visit via a link from one of our
sites.
PASSWORDS:
The personal information record created through your
registration with our sites can only be accessed with the unique password
associated with that record. To protect the integrity of the information
contained in this record, you should not disclose or otherwise reveal your
password to third parties. You agree that you are responsible for all acts or
omissions that occur on your account while your password is being used. Please
let us know immediately if you believe your password or record has been
compromised.
SECURITY:
www.NeedAUsedVehicle.com will take reasonable physical,
electronic, and managerial measures to safeguard and secure any personal information
you provide to us. Please understand, however, that no data transmissions over
the Internet can be guaranteed to be 100% secure. Consequently, we cannot
ensure or warrant the security of any information you transmit to Www.NeedAUsedVehicle.com,
and you understand that any information that you transfer to us is done at your
own risk. If we learn of a security system breach, we may attempt to notify you
electronically so that you can take appropriate protective steps. By using the
Services or providing personal information to us, you agree that we can
communicate with you electronically regarding security, privacy and
administrative issues relating to your use of the Services. We may post a
notice via our sites if a security breach occurs. We may also send an e-mail to
you at the e-mail address you have provided to us in these circumstances.
Depending on where you live, you may have a legal right to receive notice of a
security breach in writing.
PUBLIC FORUMS:
www.NeedAUsedVehicle.com may make chat rooms, forums,
message boards, and/or news groups available to you at various times. Please
remember that, unless otherwise stated, any information that is disclosed in
these areas becomes public information and you should exercise caution when
deciding to disclose your personal information in these areas. WE ARE NOT
RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN
PUBLIC POSTING AREAS.
OPT-OUT PROCEDURES:
Please note that anytime you provide www.NeedAUsedVehicle.com
with your e-mail address, you will be opted-in to receive both marketing and
informational communications from our dealership. You may always opt-out of
receiving future marketing communications from our dealership. Users may
opt-out of receiving such communications through the unsubscribe link provided
in each communication. When you unsubscribe from certain marketing
communications, you may be given the opportunity to unsubscribe from other
marketing communications on an individual level. Additionally, we may send you
information regarding our Services, such as information about changes to our
policies and other notices and disclosures required by law. Generally, users
cannot opt out of these communications, but they will be primarily
informational in nature, rather than promotional.
HOW WE RESPOND TO DO NOT TRACK SIGNALS:
At this time www.NeedAUsedVehicle.com does not recognize
automated browser signals regarding tracking mechanisms, which may include Do
Not Track instructions.
ASSIGNMENT:
If all or part of our assets are sold or acquired by
another party, or in the event of a merger, you grant us the right to assign
the personal information collected via the Services.
DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE:
By using the Services, you and www.NeedAUsedVehicle.com
agree that, if there is any controversy, claim, action, or dispute arising out
of or related to your use of the Services or the breach, enforcement,
interpretation, or validity of this Privacy Statement or any part of it
(“Dispute”), both parties shall first try in good faith to settle such Dispute
by providing written notice to the other party describing the facts and
circumstances of the Dispute and allowing the receiving party 30 days in which
to respond to or settle the Dispute. Notice shall be sent to:
www.NeedAUsedVehicle.com, 2514 Williamson Rd., Roanoke, VA
24012, or You, at the address we have on file for you.
Both you and Www.NeedAUsedVehicle.com agree that this
dispute resolution procedure is a condition precedent that must be satisfied
before initiating any litigation or filing any claim against the other party.
IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE,
YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE
DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN
INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A
JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR
CONSOLIDATED CAPACITY. Other rights that you and we would otherwise have in
court will not be available or will be more limited in arbitration, including
discovery and appeal rights. The arbitrator, and not any federal, state, or
local court or agency, shall have exclusive authority to resolve any dispute
arising under or relating to the interpretation, applicability, enforceability,
or formation of this Privacy Statement, including any claim that all or any part
of this Privacy Statement is void or voidable.
CHOICE OF LAW:
This Privacy Statement has been made in and shall be
construed in accordance with the laws of the State of Virginia, without giving
effect to any conflict of law principles. Any disputes or claims not subject to
the arbitration provision discussed above shall be resolved by a court located
in the State of Virginia and you agree and submit to the exercise of personal
jurisdiction of such courts for the purpose of litigating any such claim or
action.
CHANGES TO THIS PRIVACY STATEMENT:
Www.NeedAUsedVehicle.com reserves the right to change this
Privacy Statement from time to time. When we do, we will also revise the “Last
Updated” date above. If we make material changes to the Privacy Statement, we
will notify you by placing a prominent notice on our sites and/or by sending
you an e-mail at the e-mail address we have on file for you. We encourage you
to periodically review this Privacy Statement to keep up to date on how we are
handling your personal information.
CONTACTING US:
If you have questions concerning this Privacy Statement or
the privacy practices of our dealership, you may contact us: (540) 265-7770